Platform / Helpdesk & tickets
Helpdesk & tickets
The PSA core your techs open first every morning. Every inbound email becomes a ticket automatically, every ticket carries the requester’s full device and site history, and every SLA clock is visible before it’s a problem — with an AI layer that triages, diagnoses, and drafts a resolution path instead of leaving your team staring at a blank reply box.
Illustrative preview — not live data.
What it does
- Email-to-ticket intake with automatic requester and device matching
- SLA timers by contract/priority with breach warnings before they happen
- Full device and site history attached to every ticket, not just a note field
- AI-drafted diagnosis and suggested resolution on every new ticket — the trajectory is autonomous resolution of routine, non-destructive classes (see the AI layer)
- Merge, split, and escalate across a multi-tenant queue without losing thread history
Other modules
Asset & device management
Track every laptop, desktop, and mobile device through check-out, check-in, lifecycle, and warranty.
Endpoint management & RMM (UEM)
A native outbound-only agent for Windows and Linux — signed remote jobs, patch deployment, and remote control — plus Jamf, Intune, NinjaOne, and Action1 in one console.
Microsoft 365 backup
Our own M365 backup — Exchange, OneDrive, and SharePoint into your own storage bucket, verified by hash, with per-item restore.
Run Helpdesk & tickets yourself.
This module is live in our own MSP practice today. Join the design-partner cohort to run it in yours.