Helpdesk & tickets

The PSA core your techs open first every morning. Every inbound email becomes a ticket automatically, every ticket carries the requester’s full device and site history, and every SLA clock is visible before it’s a problem — with an AI layer that drafts the first response and a resolution path instead of leaving your team staring at a blank reply box.

app.nexusrmm.ai

Printer offline — Site B, Rm 214

AI draft ready

VPN client won’t connect (finance)

In progress

New hire laptop provisioning

On track

SLA at risk — mail relay down

Needs attention

Illustrative preview — not live data.

What it does

Email-to-ticket intake with automatic requester and device matching
SLA timers by contract/priority with breach warnings before they happen
Full device and site history attached to every ticket, not just a note field
AI-drafted diagnosis and suggested resolution on every new ticket — a human approves before it sends
Merge, split, and escalate across a multi-tenant queue without losing thread history

Other modules

Asset & device management

Track every laptop, desktop, and mobile device through check-out, check-in, lifecycle, and warranty.

Network monitoring (RMM)

On-prem agent visibility across sites — FortiGate, Omada, Meraki, UniFi — with no inbound exposure.

Security suite

Credential vault with rotation, phishing simulation, breach monitoring, and AI-prioritized vulnerability scanning.

View all modules

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