Where Nexus actually is, right now.
Not a marketing timeline — a rough, honestly-updated guide to what's shipped, what's being built, and what's next. A module is only marked done when the real path is wired and tested.
Foundation
The multi-tenant core: authentication, tenant isolation, the data model every module builds on, and the security posture (encrypted secrets, outbound-only monitoring, audited access) the rest of the platform inherits.
- Multi-tenant architecture with per-tenant data isolation
- Encrypted secrets storage — integration credentials never stored in plaintext
- Outbound-only agent architecture for on-prem monitoring — no inbound firewall exposure
- Core auth, roles, and audit logging across every write action
Core modules
Helpdesk, endpoint management (UEM) & RMM, Microsoft 365 backup, the security suite, CRM & sales, unified tenant management, compliance, and the client/staff portal — the modules that make Nexus a full PSA + RMM + backup replacement, not a point tool.
- Helpdesk & ticketing with email-to-ticket intake and SLA tracking
- Endpoint management & RMM: native outbound-only agent, signed remote jobs, patch deployment, remote control
- Microsoft 365 backup to your own S3-compatible bucket, verified by hash
- Security suite: credential vault, phishing simulation, breach monitoring, vulnerability scanning
- CRM & sales pipeline, with won-deal conversion into onboarding and tenant provisioning
- Unified tenant management: HQ console, hard per-tenant isolation, secure switch-into-tenant support
- Compliance posture tracking across NIST CSF, SOC 2, HIPAA, PCI-DSS, ISO 27001, CIS, and FERPA/COPPA
- Client and staff portals with electronic agreement signing
- The agentic AI layer — AI-drafted diagnosis and resolution across every module, human-approved today
Private beta
A small set of design-partner MSPs and organizations run Nexus against real workloads. This is where the agentic AI capabilities graduate from human-approved to autonomous one class at a time, and where the first honest comparison and case-study content gets written.
- Design partners onboarded onto the full module set
- Autonomous resolution of routine, non-destructive ticket classes (printer offline, password reset, troubleshooting) graduates from human-approved to hands-off, one class at a time — destructive and irreversible actions always escalate to a human
- Inbound & outbound AI calling goes live — including AI-initiated escalation and approval calls
- Feedback loop directly into the build — private beta shapes the GA feature set, not the other way around
- First real comparison and case-study content, written from what actually shipped
General availability
Open signup, full documentation, and a support model built for scale — the platform ready to onboard any MSP or organization, not just design partners.
- Open self-serve signup and onboarding
- Full public documentation and integration guides
- SLA-backed support tiers
- Continued module and integration expansion driven by customer demand
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We'll reach out as Nexus moves into private beta — no spam, no lists sold.