Glossary / Agentic AI
AI that can take multi-step action toward a goal — diagnose, draft, and (within a defined policy) act — rather than just respond to a single prompt.
"Agentic" distinguishes an AI system that pursues a goal across multiple steps — reading context, forming a plan, taking an action, checking the result — from a chatbot that answers one question at a time with no persistent task.
In an MSP context, an agentic system might read a new ticket, check a device's history, form a diagnosis, draft a fix, and either execute it or hand it to a human — the "agentic" part is the multi-step reasoning and initiative, not any single action in isolation.
The term gets used loosely across the industry — for some vendors it means "we call an LLM API somewhere," for others it means genuine multi-step autonomous action. The distinction that actually matters for a buyer is what happens at the boundary of a consequential action: does a human approve before anything executes, or not.
How Nexus handles this
Every Nexus module has an agent that can draft a diagnosis, resolution, or plan on its own initiative — and a human approves before anything destructive, irreversible, or outside policy actually executes.
A company that remotely manages a client's IT infrastructure and end-user systems on an ongoing, proactive basis — usually a flat-fee contract, not break-fix billing.
Software that lets an MSP monitor device health and perform remote management tasks — patching, scripting, remote control — across every client site from one console.
Software that runs the business side of MSP operations — ticketing, SLAs, billing, contracts, and client records — the system of record most MSP work flows through.
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