Industry vocabulary, not a product pitch — what each term actually means, why it matters, and how Nexus specifically handles it, if you want to see the tie-in.
A company that remotely manages a client's IT infrastructure and end-user systems on an ongoing, proactive basis — usually a flat-fee contract, not break-fix billing.
Software that lets an MSP monitor device health and perform remote management tasks — patching, scripting, remote control — across every client site from one console.
Software that runs the business side of MSP operations — ticketing, SLAs, billing, contracts, and client records — the system of record most MSP work flows through.
AI that can take multi-step action toward a goal — diagnose, draft, and (within a defined policy) act — rather than just respond to a single prompt.
An MSP-provided advisory role that gives a client strategic IT planning and reporting — usually via a recurring business review — without the client hiring a full-time CIO.
A recurring strategic review meeting between an MSP and a client covering IT performance, security posture, and upcoming priorities — usually the core deliverable of a vCIO program.
An architecture where one software instance serves multiple customer organizations ("tenants") while keeping each tenant's data isolated from the others.
The process of identifying, testing, and deploying software and OS updates across a device fleet — typically staged and monitored rather than pushed all at once.
A contractual commitment defining the response and resolution time an MSP promises for a given ticket priority — and how performance against it is measured and reported.
A secure, encrypted store for the passwords and secrets an MSP needs to manage client systems — with access logging and rotation — replacing a spreadsheet or shared document.
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