Glossary / Disaster Recovery (DR)
Disaster Recovery (DR)
The plan and systems an organization uses to restore IT operations after a major disruption — hardware failure, ransomware, natural disaster — measured primarily by how much data is lost and how long recovery takes.
Disaster recovery is usually described with two numbers: RPO (Recovery Point Objective — how much data can be lost, measured as time since the last good backup) and RTO (Recovery Time Objective — how long systems can be down before the business is meaningfully harmed). A DR plan built around a 24-hour RPO and a 4-hour RTO implies very different backup frequency and infrastructure than one built around near-zero RPO and RTO.
DR is broader than backup, even though the two get conflated. A backup is a copy of data; a DR plan is what happens with that copy when the primary system is gone entirely — where does it restore to, who executes the plan, in what order do systems come back online, and has the whole sequence actually been tested end to end rather than just assumed to work.
Ransomware changed DR planning in one specific way: recovery has to assume the backup itself might be a target. Immutable backups (that can't be altered or deleted, even by an account with admin credentials, for a defined retention window) and backups stored outside the primary network became standard practice specifically because attackers started encrypting or deleting backups as part of the attack, not just the primary systems.
How Nexus handles this
Nexus's native Microsoft 365 backup writes Exchange, OneDrive, and SharePoint data into a bucket the client owns, with every object hash-verified on write and again on restore, and per-item restore rather than an all-or-nothing recovery — a documented, provable recovery point instead of a backup job assumed to be working.
More terms
MSP (Managed Service Provider)
A company that remotely manages a client's IT infrastructure and end-user systems on an ongoing, proactive basis — usually a flat-fee contract, not break-fix billing.
RMM (Remote Monitoring and Management)
Software that lets an MSP monitor device health and perform remote management tasks — patching, scripting, remote control — across every client site from one console.
PSA (Professional Services Automation)
Software that runs the business side of MSP operations — ticketing, SLAs, billing, contracts, and client records — the system of record most MSP work flows through.
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