Glossary / IAM (Identity and Access Management)
IAM (Identity and Access Management)
The umbrella discipline and tooling for managing digital identities and controlling what each identity can access — authentication (who you are) and authorization (what you're allowed to do) together.
IAM covers the full lifecycle of a digital identity: provisioning an account when someone joins, adjusting its access as their role changes, and — the step that gets skipped most often — deprovisioning it promptly when they leave or a vendor relationship ends. Authentication (verifying who's logging in) and authorization (deciding what they can then do) are the two halves of the same problem, usually handled by related but distinct systems.
A stale account is one of the most common, and most preventable, paths into an environment — an ex-employee's login that was never disabled, or a vendor's access that outlived the contract, doesn't need a sophisticated exploit, just someone who still remembers the password.
For an organization working across many separate SaaS tools, IAM sprawl becomes an operational problem on its own — the same person might need an account provisioned and later deprovisioned in a dozen different systems, each with its own process, which is exactly the gap SSO and centralized identity providers are built to close.
How Nexus handles this
Nexus applies IAM discipline to its own staff access into client environments — role-scoped, logged credential vault access rather than shared logins, with tenant isolation enforced at both the application layer and PostgreSQL row-level security, so identity boundaries hold even if application code has a bug.
More terms
MSP (Managed Service Provider)
A company that remotely manages a client's IT infrastructure and end-user systems on an ongoing, proactive basis — usually a flat-fee contract, not break-fix billing.
RMM (Remote Monitoring and Management)
Software that lets an MSP monitor device health and perform remote management tasks — patching, scripting, remote control — across every client site from one console.
PSA (Professional Services Automation)
Software that runs the business side of MSP operations — ticketing, SLAs, billing, contracts, and client records — the system of record most MSP work flows through.
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