Glossary / QBR (Quarterly Business Review)
A recurring strategic review meeting between an MSP and a client covering IT performance, security posture, and upcoming priorities — usually the core deliverable of a vCIO program.
A QBR is where the tactical work an MSP does day-to-day (tickets closed, patches deployed, incidents handled) gets translated into a strategic conversation a business decision-maker can act on — budget for next year, risk that needs addressing, a technology change worth planning for.
Despite the name, cadence varies — some MSPs run these quarterly, some run them for larger clients only, and some rename them "business reviews" to fit an off-cycle schedule. The substance matters more than the name.
The programs that survive long-term are the ones cheap enough to produce that they actually happen every cycle — the ones that get skipped are usually the ones built from a manual, night-before data-gathering exercise across too many disconnected tools.
How Nexus handles this
Nexus generates a QBR from the same live posture, ticket, and security data every other module already has — customizable, on-demand, not rebuilt from scratch by hand every quarter.
A company that remotely manages a client's IT infrastructure and end-user systems on an ongoing, proactive basis — usually a flat-fee contract, not break-fix billing.
Software that lets an MSP monitor device health and perform remote management tasks — patching, scripting, remote control — across every client site from one console.
Software that runs the business side of MSP operations — ticketing, SLAs, billing, contracts, and client records — the system of record most MSP work flows through.
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